Shipping policy

In accordance with our standard fulfillment protocols, all orders are subject to a processing and handling period of up to 3 business days prior to shipment, during which the merchandise is prepared, packaged, and dispatched from our facility. Upon dispatch, the estimated delivery timeframe for the consignment to reach the final destination is within 60 calendar days, subject to carrier transit schedules and customs clearance procedures. The merchant retains the responsibility to supply shipping confirmations, while the consumer is advised that international transit factors may influence final delivery dates within this statutory window. For any logistics inquiries, tracking requests, or if your shipment has not arrived within the designated 60-day period, please contact our customer support administration via email at chateaucarat@gmail.com or by telephone (WhatsApp) at +1(702)809-3368.